Simulation can be used to plan and optimize less-than-truckload (LTL) terminals. To develop simulation models, specific expertise in this field is needed, which often requires high financial investments for acquisition of this knowledge. Due to limited financial resources, SMEs are often incapable to get to this expertise. The objective of the paper is to develop a generic model for LTL terminal planning that can be used without simulation expertise and that can be adapted to individual SME layouts. Therefore, based on focus group interviews with SMEs, a catalog of requirements is developed, including input variables and design criteria. Key performance indicators (KPIs) are defined to evaluate the results. A feasibility study for implementing a generic model based on the identified requirements is then performed. The implementation is done by modeling the I-layout of an LTL terminal.
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